Welcome to Flower Delivery Hertford. These Terms & Conditions outline the rules, rights and responsibilities for ordering flowers online from our website. Whether you are based in Hertford or the nearby localities, these terms form a legal agreement between you (the customer) and Flower Delivery Hertford when you purchase our flower arrangements or related products via our online store. Please read these Terms & Conditions carefully before placing your order, as they contain essential information regarding our order process, payment methods, cancellations, liability, and governing law. By accessing and using our services, you indicate your agreement to these terms.
These Terms & Conditions apply to all customers across Hertford and its surrounding areas who are using our online flower delivery services.
To place an order for flower delivery in Hertford or the surrounding areas, simply browse our selection of floral products, select your preferences, and add them to your online basket. Before finalising your order, review all product options, as available customisations (such as colour, size, or message cards) may differ by item.
When you proceed to checkout, you will be required to provide necessary information including recipient name, full delivery address, contact details, and any relevant delivery instructions. Please ensure that all recipient details and your own contact details are accurate and complete. Incorrect or incomplete information may result in delayed or failed deliveries, for which we cannot accept liability.
After confirming your order, you will receive an automated order acknowledgment via our website. This acknowledgment serves as confirmation that we have received your order request. The acceptance of your order and formation of the contract will occur when you receive a further email from us explicitly confirming your order acceptance and dispatch details. In rare circumstances, if your selected items are unavailable or we are otherwise unable to fulfil your order, you will be notified as soon as possible, and any payment made will be refunded in full.
All flower arrangements and products are subject to availability. Due to the seasonal nature of flowers and circumstances beyond our control (such as supply variations), we reserve the right to substitute flowers or materials with a product of similar or greater value and quality. Substitutions will be made with utmost care, and we will endeavour to maintain the style, theme, and colour scheme of your chosen arrangement wherever possible. If a significant change is necessary, we will notify you in advance.
Flower Delivery Hertford accepts secure online payments by credit card, debit card, and other methods as indicated at checkout. All prices shown on our website are in GBP (£) and include VAT at the current applicable rate, unless otherwise stated.
Full payment is required at the time of placing your order. By submitting your payment details, you confirm that you are authorised to use the payment method provided and that sufficient funds are available to cover the transaction. Our online payment process is routinely monitored and protected by secure encryption technology to ensure safe and efficient transactions.
If your payment cannot be processed, or if we suspect fraud or other irregularities, we reserve the right to cancel your order and notify you as soon as possible. No order will be dispatched until full payment has been received and successfully processed.
We offer flower delivery services to Hertford and the surrounding areas as specified on our website. Delivery dates and time slots may be chosen at checkout based on availability. While we make every effort to deliver on your selected date, deliveries are carried out during our standard delivery hours and exact times cannot be guaranteed, especially at busy periods (such as Mother’s Day, Valentine’s Day, or Christmas). Deliveries to business addresses will occur during normal working hours.
If the recipient is unavailable at the point of delivery, we will attempt to leave the arrangement with a neighbour, in a safe place, or otherwise follow the instructions provided at the time of ordering. If the flowers cannot be delivered as per the provided options, we will leave a delivery note and/or attempt to contact the recipient or sender. It is your responsibility to notify the recipient of the expected delivery to ensure timely acceptance. Re-delivery attempts may incur an additional charge.
Once delivered, the responsibility for the items passes to the recipient or the person accepting delivery.
If you wish to cancel or amend your flower delivery order, please notify us as soon as possible. Cancellation and amendment policies are as follows:
To amend any details in your order, such as delivery address or personal messages, please contact us with your order reference as soon as possible. We will do our best to accommodate changes, but cannot guarantee amendments for orders already processed or out for delivery.
Should we need to cancel your order for reasons outside your control, you will receive a full refund or be offered an alternative to your satisfaction.
Due to the perishable nature of flowers, we do not offer returns. However, customer satisfaction is very important to us. If you are dissatisfied with the quality or condition of your order upon arrival, please contact us within 24 hours of delivery with photographic evidence where possible. We will investigate the issue and, at our discretion, may offer a replacement, partial refund or other suitable resolution depending on the circumstances. Refunds are typically processed to the original payment method within 7 working days of agreement.
We take great care to ensure that all descriptions, images, and pricing of products shown on our website are accurate and up to date. Colours and appearance may vary slightly due to natural differences between flower stems and arrangements. We accept no liability for minor variations in product or for circumstances beyond our reasonable control, such as supply interruptions, extreme weather, or third-party delivery delays.
Our liability is limited as follows:
Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury arising from our negligence, or for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
By placing an order with us for flower delivery in Hertford or neighbouring areas, you confirm that you are at least 18 years old, capable of entering into binding contracts, and are providing accurate, complete, and up-to-date information. It is your responsibility to ensure the recipient will be available to accept the delivery or that relevant instructions are provided where required. Delays or non-deliveries caused by incorrect information or recipient unavailability are not the responsibility of Flower Delivery Hertford.
We are committed to protecting your personal information in accordance with the UK General Data Protection Regulation (GDPR) and Data Protection Act 2018. Any personal data collected from you during the order process will be used strictly for the fulfilment of your order and, if agreed, for relevant marketing purposes. We will not share your details with third parties except where necessary to complete your order (such as delivery partners). Please refer to our Privacy Policy for further information on how we use and protect your data.
All content, graphics, and designs displayed on our flower delivery website are the intellectual property of Flower Delivery Hertford unless otherwise stated. Reproduction or use for commercial purposes, without our express permission, is strictly prohibited.
We shall not be liable for failure or delay in performing any of our obligations under these terms caused by circumstances beyond our reasonable control, including but not limited to strikes, lockouts, acts of God, war, pandemic, terrorism, fire, flood, or failure of suppliers or delivery partners.
We reserve the right to update or modify these Terms & Conditions at any time in response to changes in legal requirements or business needs. Any changes will be effective when posted on our website. Continued use of our services following such changes indicates your acceptance of the amended Terms & Conditions. It is your responsibility to review these terms periodically.
These Terms & Conditions, and any disputes or claims arising out of or in connection with them (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, the laws of England and Wales. You and we agree that the English courts will have exclusive jurisdiction to settle any disputes or claims arising out of or relating to these Terms & Conditions or the services we provide.
If any part of these Terms & Conditions is found to be unlawful, void or unenforceable, that part shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions. No waiver by us of any breach of these terms shall be deemed a waiver of any subsequent breach.
If you have any questions about these Terms & Conditions, your rights as a customer, or any concerns regarding your order for flower delivery in Hertford, please reach out to our customer services team via the contact details provided on our website. We are happy to assist and welcome your feedback.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hertford, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hertford.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
